FAQ'S

BOOK YOUR TRIAL CLASSES

FAQ'S

HOW DO I SIGN UP FOR CLASSES & TRIALS

DH Dance Academy offer a trial for all new and existing customers
You can book a trial via our website or contact the office if you require assistance info@dhdanceacademy.com
After your initial trial, you will receive a follow up email asking if you will be continuing with the class.
From there, you will be given information of how to set up your membership.
Class sizes are capped. If you choose to sign up after the trial your place will be reserved in your chosen classes as a rolling contract from term to term.
For trial classes, students should just wear something comfortable that they can move about in with suitable footwear for dancing
If your chosen class is full, a waiting list is available.

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FEES

Fees are payable by subscription only via the Class Manager (Parent Portal App) system.
Once enrolled to the academy subscription is the only booking/payment option the DH Dance Academy accept
Our fees are pro rata - the total cost of classes is split across 12 monthly payments

Our billing is structured to make it easier for you by spreading the total cost of a years worth of classes over 12 equal monthly payments. This way, rather than paying different amount each month, depending on the number of classes in that period, you can enjoy a predictable, even payment schedule throughout the year

The fee prices for 2025 are as follows:

1 x 30 minute class - £18 per month

X2 classes = £36 | x3 classes = £54 | x4 classes = £72 etc)

1 x 45 minute classes - £22.50 per month

X2 classes = £45 | x3 classes = £67.5 | x4 classes = £90 etc

Dancers Course Discounts available

Applicable when a child or children in 1 family attends: 3 or more classes a week

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EXAMS, SHOWS & EVENTS

DH Dance Academy are proud to offer many performing opportunities and encourages its students to participate in shows, workshops and events. However, these are not compulsory.
The Full School production is bi-annual taking place in March at a professional theatre. This one is a bigger audience, with costumes, themes and effects.
Our Showcase & Awards Ceremony is bi-annual taking place in June/July at a professional theatre. This is done in uniform, students present their work learnt throughout the academic year.
Local Community Events throughout the year
Annual Performance Team from Year 5+
1 Exam Session a year for Graded Classes (to take place between November-February)
1 Assesment Session a year (to take place in July)
DH Dance Academy is able to enter students for examinations with the RAD (Royal Academy of Dancing) and the ISTD (Imperial Society of Teachers of Dancing). Although we encourage eligible students to participate in examinations, they are not compulsory. Students are entered for examinations at the teacher’s discretion and their decision is final based on the students attendance.
Additional costs may occur for Examinations, Shows & Events
Separate information is given regarding examinations and costs at the time of consideration.

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UNIFORM

Please check the uniform pack provided upon enrolment for full information. You can also find the pack pinned to the top of the members only Facebook group.

Students are required to wear the specified uniform for classes.
Syllabus Uniform:

Syllabus Classes refer to Ballet, Tap, Jazz, Contemporary & Acrobatics. All Syllabus uniform can be purchased through our My Dance Store website (https://dhd.mydancestore.co.uk/) or in at “Let’s Dance!” in Welwyn Garden City.

DH Dance Merchandise:

DH Dance Merchandise must be worn for all Street Dance & Musical Theatre classes. Merchandise must also be worn for Shows & Events, it can also be worn over Syllabus uniform when arriving to class. DH Dance Merchandise can be ordered via the parent portal app during the first 2 weeks of each half term or can be in store at “Let’s Dance!” in Welwyn Garden City.

If you have any queries regarding the uniform, please do not hesitate to ask.

Hair should be neatly tied back for safety reasons. We request that hair is put in a bun for ballet if possible.
Jewellery (with the exception of small stud earrings) is not permitted for safety reasons. Should there be jewellery that cannot be removed (such as medical bracelets/jewellery for religious reasons) please let us know so that we can work out a safe solution.

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WHAT SHOULD MY CHILD BRING TO CLASS

Each child should bring the appropriate footwear for their style(s) and a bottle of water. A small snack should only be brought if your child is attending multiple classes, but nothing with nuts!!

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CAN I STAY AND WATCH MY CHILD DANCE

All of our classes are independent, so parents/guardians drop off and then pick up. We have shows every year where parents can see progress/performances and our teachers are always about to chat about your child’s classwork and answer any questions you might have.

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TERM DATES & HOLIDAYS

Our Academic Year runs for 36 weeks of the year
Holidays coincide with local schools where possible
We take breaks during the following holidays:

October Half Term, Christmas Break, February Half Term, Easter Break, May Half Term, Summer Holiday

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COMMUNICATION

DH Dance Academy communication is made through emails and social media platforms
Text reminders will be sent out on occasion
Please make sure you follow our social media pages to keep up to date including our members only Facebook group. Please search “DH Dance Academy - Members Only” to join
DH Dance Academy encourages open communication regarding any queries, concerns or issues. However, we request that you do not approach teachers during class times and contact the office by email instead.
If you are not receiving emails from us, please let us know

info@dhdanceacademy.com

Office hours are 9:00 am-6:00 pm (Mon-Fri)

9:00am-4:00pm (Sat)

Note: Office hours may vary out of term time

We aim to be as responsive as possible but please allow up to three working days for responses.

PARENT PORTAL

All customers must download the free parent portal app where they can stay up to date with their child’s class information, term dates, payments etc.

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CONDUCT OF STAFF, STUDENTS AND PARENTS/GUARDIANS

DH Dance Academy is committed to providing a safe and inclusive environment for all who join. Therefore, we have a zero-tolerance policy on bullying, discriminatory or abusive behaviour of any kind. Any inappropriate behaviour will result in immediate removal from the academy.
DH Dance Academy’s classes are taught by qualified, insured and DBS checked instructors. All tutors regularly participate in further training to ensure the highest possible standard of teaching. Appropriate physical contact is sometimes required when teaching.

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USE OF PHOTOGRAPHY/VIDEOS

DH Dance Academy may use photography or videos from classes or performances on our social media or for marketing purposes. If you do not consent for you/your child’s image to be used, written and signed declaration is required

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WITHDRAWAL, ABSENCE & CANCELLED CLASSES

If you would like to change your classes or cancel your membership, you must email

INFO@DHDANCEACADEMY.COM

If you decide to cancel your membership, we require one month’s written email notice along with a final full fee payment.

Each monthly payment is a portion of the full year’s cost, not a payment for that specific month alone. This means that even when notice to cancel is given, the final payment contributes to the total balance due for the entire year of classes, not just for one month’s worth. This allows us to ensure classes are consistently available for you over the full year.

Refunds are not given for the remainder of a terms classes if notice is given with more than 4 weeks left of a term.
We understand that sometimes a pupils’ absence from class is unavoidable. However, we request that where possible we are given notification of any absence. Missed classes are not able to be refunded or deducted from the membership.
If your child is unwell or is suffering from a contagious illness, we politely as that they do not attend class
On the rare occasion class needs to be cancelled by DH Dance Academy due to illness, extreme weather conditions or other circumstances beyond our control, notification will be given as soon as possible. These classes will be made up at a later date.